Web-based Logistics
The JGA Global Support Center is a completely secure and customizable web-based application
that enables organizations to streamline their
technical support process. The application brings balance and discipline
for harmonizing requirements, development, maintenance, and sustainment
to support fielding and support of software intensive systems. Problem
and resolution repositories, electronic access to software, technical
publications, and documents, and an interactive user forum provide
higher readiness and shorter response times to the implementation
of changes
and problem resolutions. The JGA Global Support Center ensures that problems and the need
for changes are controlled and organized, historically maintained,
and expedited through predetermined configuration control and management
processes in support of the Warfighter.
The JGA Global Support Center Problem
reports are controlled and organized along predetermined management
and system processes, synchronizing with requirements, and
implemented to ensure that they operate synergistically from an integrated
operational perspective in support of the Warfighter.
24/7 Electronic Distribution & Virtual Help Desk System
This system was designed specifically to support a wide variety of
DoD hardware systems and software applications, thus setting it apart
from any commercial help desk application. The system complies with
all DoD standards and restrictions for Internet based code and architecture.
Most commercial products currently use either unaccredited Java Applets
or ActiveX, both of which are restricted by the DoD in publicly accessible
websites. Additionally, this system is completely customizable to meet
the specific needs of any organization. Problem tracking and resolution
has become significantly more efficient within organizations that are
using the Global Support Center.
The system is a simple but powerful
application that makes it easy to track and resolve reported problems
by communicating instantly with administrators, subject matter experts,
managers, and end users regardless of their location. The system provides
users an easy and effective way to either search a database for a resolution
to their problem or to submit the problem for evaluation and resolution
by a subject matter expert.
Some of the features and benefits of the Global Support Center include:
- Multi-Server
Distributed Help Desk – Capable
of tracking data from multiple servers at multiple locations,
automatically synchronizing
data from remote locations to a centralized server.
- Fully
customizable and configurable application and database.
- 100%
Web-based – No client side software (other than a
browser) required to be loaded on an end user workstation.
- Configurable
Electronic User Notification for resolved issues, general
bulletins, or software patches via email, text capable
pager, or mobile phone.
- Supports multiple organizations, projects,
or military systems with the ability to completely segregate users, administrators, and data for each respective system.
- Sophisticated Incident and Problem Reporting with the ability to attach external files and
dynamically configure organizational or military system specific data fields.
- Emergency
Incident/Problem Notification & Resolution
via pager or mobile phone.
- Priority-based
Escalation of Incident Reports.
- Fully
Searchable Comprehensive Problem Resolution/Knowledge Base
Database.
- User
Collaboration Forum & Chat Room with Online
Meeting capability.
- Online
Access to System Technical Publications & Support
Documents.
- Document/File
Management and Sharing capability.
- Sophisticated
Online Ordering and Electronic Distribution of Software capability
with distribution
tracking, automated
version control, and COTS license tracking.
- Wireless
Application Integration for web-enabled mobile phones, PDA’s,
or similar devices.
- Configurable
Audit History.
- Vast
array of Reporting by Incident, Originator, Status, or Problem
type, Priority,
Date and other attributes
(with export capability to Microsoft Excel & Word formats).
- Optional
capability to link help desk application directly to or from
associated technical document(s)
- DA
Form 2028 (Technical Publication Change Request Form) web
interface.
Frequently Asked Questions
Q1: Who needs Access to the JGA Global Support Center?
A1: Any military, DoD civilian, or DoD contactor personnel supporting
any of the systems that are included as part of this website. For a list of these systems, please review the User Application Request form.
Q2: How do I Apply For Access?
A2: Click Here to Apply For Access
User-Feedback/Questions
For questions/comments regarding this web site: Contact the System Webmaster
To report problems relating to this web site, downloading, or extracting software:
Submit a Field Incident Report
For other information, please consult the System Points of Contact Listed Below.
System POCs
A-10 Weapon System (A-10):
B-1B:
B-2 Stealth Bomber Weapon System (B-2):
C-17 Weapon System (C-17):
F-15 Weapon System (F-15):
F-16 Weapon System (F-16):
F-22 Weapon System (F-22):
F117 Stealth Fighter Weapon System (F117):
F4 Phantom (Wild Weasel) Weapon System (F4):
KC-135R StratoTanker Weapon System (KC-135R):
Navy Weapon System (Navy):
System Webmaster
Contact System Webmaster
System Administrator
Contact System Administrator
